Anti - Financial Crime Unit Offers FULL TIME Dutch Speaking

Anti-Financial Crime Unit has an opening for a dedicated Dutch Speaking Customer Service! We're looking for someone to start immediately in this Remote role. You'll leverage your skills in Fluency in Dutch (written and spoken) to succeed. We offer a $24k - $48k per Year.

The House of Mercier is an innovative recruitment agency dedicated to matching talented individuals with exciting career opportunities across the world. We are currently seeking a highly motivated Dutch Speaking Customer Service Representative to join our Anti-Financial Crime Unit. In this role, you will play an essential part in maintaining the integrity of our client’s financial transactions while providing exceptional customer service to individuals concerned about potential fraud or financial crime. You will be the first point of contact for clients seeking assistance and will leverage your language skills to effectively communicate with a diverse clientele. The successful candidate will demonstrate a strong commitment to helping others, possess excellent problem-solving skills, and be able to navigate challenging situations with professionalism and empathy. This is an excellent opportunity for someone who is passionate about customer service and eager to contribute to the fight against financial crime on a global scale. Join us at The House of Mercier and help make a difference while advancing your career in a dynamic and supportive environment.

Responsibilities

• Assist customers via phone, email, and chat regarding concerns related to financial crime.
• Provide clear, accurate information and guidance to customers regarding anti-financial crime policies.
• Investigate customer cases and escalate issues as necessary to ensure prompt resolutions.
• Monitor and analyze customer interactions for trends and issues relating to financial crime prevention.
• Document customer interactions, complaints, and resolutions in the appropriate systems for tracking purposes.
• Collaborate with internal teams to develop and improve customer service processes related to financial crime.
• Maintain up-to-date knowledge of industry regulations and company policies relevant to anti-financial crime measures.

• Fluency in Dutch (written and spoken) is essential; proficiency in additional languages is a plus.
• Previous experience in customer service, preferably within a call center environment.
• Strong understanding of financial crime prevention and anti-money laundering practices is preferred.
• Excellent communication and interpersonal skills with a focus on empathy and customer satisfaction.
• Ability to analyze complex situations and provide logical and effective solutions.
• Proficiency in Microsoft Office Suite and experience with customer service software.
• Strong attention to detail and ability to maintain confidentiality in sensitive situations.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Monthly Performance Bonus

Private Insurance

And More...