Alo Yoga: FULL TIME Customer Service Lead Position
Posted 2025-06-09An exciting opportunity: Customer Service Lead! We're looking for someone to start immediately in this Remote role. A background in Excellent communication skills will be highly beneficial. Join us in the thriving Department, Clothing & Shoe Stores industry. The compensation for this role is $45k - $60k per Year.
WHY JOIN ALO?
Mindful movement. Itâs at the core of why we do what we do at Aloâitâs our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. Thatâs the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
Reporting to a Customer Service Lead, you will ensure that an excellent experience is given to every customer, every time.
RESPONSIBILITIESÂ Â
- Respond to customer enquiries via email, phone, live chat, and social media
- Commit to achieving productivity and quality targets
- Provide a personalized and memorable experience to all customers
- Resolve complaints efficiently and with empathy to avoid escalations
- Follow-up on any issue until they are fully resolved
- Report any trending or escalated issue to management
- Inspire customers to shop with Alo Yoga
- Help with back-office work when needed: process credits, investigate lost packages and issue replacement orders
QUALIFICATIONS
- Excellent communication skills â verbal and written
- Exceptional attention to detail
- Problem solving skills and resilience
- Ability to work independently and as part of a team
- Empathy
- Selling skills
- Outgoing personality with an ability to build rapport
- Passion for fashion and wellness
- Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed
- Hybrid work schedule; in office and remote.Â