Call Center Representative - Healthcare - Remote - Norwood - Part

Your next career move starts here: Call Center Representative- Healthcare- Remote- Norwood- Part Time! This Remote position offers an immediate start for the right candidate. This position requires a strong skillset in relevant areas. You can expect a salary of Competitive salary for this role.

About the position The Call Center Representative position at Atrius Health is a part-time remote role focused on providing exceptional customer service to patients. The representative will assist patients with appointment management and inquiries, playing a vital role in the coordinated care delivery model. This position requires strong communication skills and the ability to handle a high volume of calls while ensuring patient satisfaction. Responsibilities ? Receive incoming calls and assist patients with appointment management and inquiries. , ? Provide extraordinary customer service and problem-solving support to strengthen the patient/clinician relationship. , ? Utilize electronic medical records (EMR) and EPIC systems to manage patient information effectively. , ? Communicate clearly and professionally with patients to improve access and understanding of their care. , ? Handle a minimum of 70 calls a day while maintaining a high level of service. Requirements ? A minimum of one year in a clinical or customer service setting preferred. , ? Experience with electronic medical records (EMR) and EPIC or other registration systems required. , ? Strong computer skills, including proficiency in word processing and spreadsheet programs. , ? Excellent verbal and written communication skills. , ? Ability to multi-task and manage time effectively. Nice-to-haves ? Working knowledge of patient-related documents preferred. , ? A bachelor's or other non-clinical degree combined with an interest in healthcare. Benefits ? Up to 8% company retirement contribution , ? Generous Paid Time Off , ? 10 paid holidays , ? Paid professional development , ? Generous health and welfare benefit package , ? 401(k) , ? 401(k) matching , ? Dental insurance , ? Employee discount , ? Health insurance , ? Health savings account , ? Life insurance , ? Paid sick time , ? Vision insurance