Apply Today Careermilard Customer Service Representative

Explore a new role with careermilard as a Customer Service Representative - Seasonal! Based in Remote, this role is available for an immediate start. This position requires a strong skillset in relevant areas. This position comes with a salary of Competitive salary.

Description: ? The Customer Service Representative supports Sensaria & our Great Big Canvas (GBC) & Canvas on Demand (COD)business, which creates custom wall art from digital images. ? The Customer Service team is responsible for providing outstanding customer service to our customers via email, live chat, and telephone. ? This position provides information to customers about the status of their orders, implements requested changes, and works with the internal team to find solutions to one-off challenges should they arise. ? Additional time spent cross-functionally in a support role to either sales or marketing teams. Requirements: ? High School diploma/GED or equivalent experience required ? College degree preferred ? 3+ years of Customer Service experience including knowledge of customer service principles and best practices ? Proficiency in Microsoft 365 (Outlook, Microsoft Excel, Word, PowerPoint) ? Zendesk experience a plus ? Confident ability to express yourself clearly and professionally in written and verbal form ? Acute attention to detail and accuracy ? Excellent listening skills ? Flexibility in prioritization in a fast-paced environment ? Must be self-motivated and be able to work independently ? Ability to work in a fast-paced, high demand work environment ? Problem-solving capabilities & resolution focused ? Knowledge about photography or digital art is a plus ? Technical or computer support or call center experience preferred ? Strategic thinking and project management ability to lead large account integrations and product additions ? Proven ability to act independently, exercise judgment and influence people to take appropriate actions ? Highly analytical & data driven with the ability to pull data from various sources, organize, interpret, and use that data to drive effective solutions in a timely manner ? Ability to effectively present information and respond to questions from customers or other departments ? Ability to add, subtract, multiply, and divide in all units of measure, calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages, and apply concepts of basic algebra ? Ability to interpret a variety of instructions furnished in written, oral, diagram and schedule form Benefits: ? Competitive compensation package ? Vacation days ? Sick days ? Paid holidays ? Paid floating holiday of your choice ? Paid maternity & paternity leave ? Medical, Dental, Vision ? 401K ? STD, LTD ? Optional Life insurance ? Opportunities for professional development