Apply Today Ride - Sharing App Department Portuguese Speaking

Your next career move starts here: Portuguese Speaking Customer Support! An immediate start is available for this Remote-based position. Key to this role is your expertise in Fluency in Portuguese and English. We offer a Competitive salary.

Mercier Consultancy is excited to announce an open position for a Portuguese Speaking Customer Support Representative in our Ride-Sharing App Department! In this crucial role, you will serve as the primary contact for our Portuguese-speaking users, providing excellent support and assistance related to their ride-sharing experiences. Your fluent communication skills in Portuguese will enable you to effectively address customer inquiries and offer solutions in a timely manner.

This position is ideal for individuals who thrive in a fast-paced environment and are passionate about delivering outstanding customer service. Join our team and play a key role in enhancing the user experience for our ride-sharing app!

Responsibilities

In this role, you will:

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist users with questions about account management, ride requests, and payment processing
• Document and resolve customer interactions in our CRM system
• Collaborate with internal teams to address and solve any user issues
• Provide clear and accurate information about rides, drivers, and app features
• Gather user feedback to improve service quality
• Participate in training to keep updated on product features and services

• Fluency in Portuguese and English, both written and verbal
• Prior experience in customer support, especially in the ride-sharing or tech industry
• Excellent communication and interpersonal skills
• Strong problem-solving skills and attention to detail
• A proactive approach to ensuring customer satisfaction
• Ability to handle multiple inquiries in a fast-paced environment
• Familiarity with customer support tools and software

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...